1.4 A Practical Example

1.4 A Practical Example

This practical example is adopted from Trainmor-Knowmore website .

Business scenario: The Quality Control functions of a manufacturing process in a wine-making factory.

Data: The data might concern numerical quantities of process elements that could include bottle weight, data about the wine color as well as data about the percentage of wine ingredients. Only when these sets of data are put in the right order or in a more specific and more organized framework will they have a meaning.

Information: In this example information could be an excel data sheet that describes several production elements of a specific red wine lot. For example, the title of the sheet could be: Weight of bottles for Red Chardonnay, Lot No 12445, produced on 14/6/2006. It is obvious that this sheet with organized information has a specific purpose (to control the bottle weight between acceptable limits) and it is associated to a particular production element or object (Red Chardonnay) and production event (bottles filled for lot No 12445 on 14/6/2006).

Knowledge: When the particular knowledge associated with the above data and information is discussed it could be easily realized that:

  1.  Someone, who is expert in quality statistical control, must interpret the data sheet. This knowledge-based process apart from the expert insight requires a fluid mix of framed experience, values, and contextual information.
  2.  In addition, this person, in order to make his decision, needs a framework for evaluating this information. He could compare it with other lots of wine or with the acceptable weight limits of a wine bottle imposed by state regulations. The final decision of the quality manager could be to send the bottles back for refilling or to rank the lot as quality A or quality B and then decide to which markets the lot should be pushed to.
  3.  Only this expert was able to decide how the wine lot in question varied from the past lots and from the quality standards and why this lot should be pushed to market A (more strict customers) or to market B (not so strict customers).

Understanding: In this example the employees of quality department have learnt some truths about wine-making processes which allowed them to develop some cause and effect models.   In turn these models improve their decision making power; strengthening their expertise.

Wisdom: In this example the corresponding wisdom could be described as the ability of the quality expert or quality department to improve the whole quality control process by reviewing the quality standards again as well as by reviewing the required control process taking into consideration previous knowledge and experience. In any of the above-mentioned cases the company will improve the quality control process.”