5.1 Introduction

5.1 Introduction

          So far, we have discussed about knowledge management. Now it is the time to discuss some practical aspects of KM. Knowledge processes are the heart of knowledge management. Generally, Knowledge Processes are associated with a range of different ways of making knowledge. They are forms of action, or things individuals or organization do in order to know. For example, in real life we usually encounter with many knowledge processes such as experiencing, conceptualizing, analyzing, applying, etc. In real life whenever we introduce with something which is less familiar, but makes at least some sense. We immediately draw a conceptual map using our previous knowledge just to conceptualize this new object/concept. In turn, we try to identify its purpose so that we can predict and discuss its usage. Finally, through applying this newly construct knowledge we make the use of new thing/concepts. This is a simplified example of knowledge management at individual level.

          However, in recent years knowledge management has become an important success factor among the business community. The Increasing trends of virtual organizations, product complexity, realization of knowledge products or customer orientation have forced organizations to adopt a more systematic approach for the management of available knowledge — within the organization and between several cooperating organizations. In parallel, information technology (IT) plays the crucial enabler for many aspects of knowledge management.

          IT-based KM solutions are usually built around some kind of organizational memory that integrates various types of individual and organizational knowledge in order to facilitate its access, sharing and reuse by members of the organization(s) for solving their individual or collective tasks. In such a context, knowledge has to be modeled, appropriately structured and interlinked for supporting its flexible integration and its personalized presentation to the consumer (O’Leary, 1998).

          In literature, various knowledge processes have been discussed for a systematic knowledge management. In this chapter we will discuss some common but important processes which are essential for an effective knowledge management.