6.6 Earl’s KM Model

6.6  Earl’s  KM Model

           Michael Earl of the London Business School is known for the work he has conducted on the information systems function in organizations, the role of the chief information officers and the role of chief knowledge officer. As a result of his work, Michael Earl proposed a set of heuristics that describe the role & activities of CKO and knowledge function within organizations. One distinction he makes is that of data, information and knowledge. Earl proposes a classification and writes, "Trite and imperfect as this classification is, it suggests that knowledge comprises expertise, experience, know-how, skills and competence…" (Earl & Scott, 1998: 7). He further recognizes two organizational states that are relevant to Knowledge Management: knowledge and knowing. Earl proposes that an organization may usefully concern itself with the creation, protection and leveraging of its knowledge assets by attending to four functions (Despres, 2000):

  1. Inventorizing: mapping individual and organizational knowledge,
  2. Auditing: assessing the nature and extent of planned ignorance and then developing knowledge through learning activities,
  3. Socializing: creating events which enable people to share tacit knowledge,
  4. Experiencing: addressing the problem of unknown ignorance by learning from experience, action and handling unusual situations.