6.17 Stankosky and Baldanza’s KM Framework

6.17 Stankosky and Baldanza’s KM Framework

          Stankosky and Baldanza (2001) developed a knowledge management framework which addresses enabling factors such as learning, culture, leadership, organization and technology.  According to this framework knowledge management encompasses a wide range of disciplines that include cognitive science, communication, individual and organizational behavior, psychology, finance, economics, human resource, management, strategic planning, system thinking, process reengineering, system engineering, computer technologies and software and library science.

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          In addition, it suggests that the four major foundations of an organization which is important for knowledge management are leadership, organization structure, technology infrastructure and learning.

  1. Leadership is responsible for practicing strategic planning and systems thinking approaches, making best use of resources, fostering a culture that encourages open dialogue and team learning, and for encouraging and rewarding risk taking, learning and knowledge sharing. Key element for leadership is strategic planning, communication, system thinking and business culture.
  2. Organization structure should facilitate personal interactions and support communities of practice to capture tacit and explicit knowledge within the organization. Organizational structure in an organization should instill trust among people within the organization and encourage free exchange of knowledge. It should also be concerned with managing change in order to achieve better results.             The key elements of organizational structure are processes, procedures, performance management system and communication.
  3. Technology infrastructure makes it possible to exchange information without formal structures. Technology infrastructure should promote the efficient and effective capture of both tacit and explicit knowledge. It should also support knowledge sharing in the entire organization.  Communication, electronic mail, intranet, internet, data warehousing and decision support systems are some of the key elements.
  4. Leveraging knowledge is the final pillar of learning. The role of learning is to manage information in order to build enterprise wide knowledge and use that knowledge to organizational learning, change and performance improvement. Learning communities, virtual teams, communication and a culture of trust can be identified as some of the key elements.

          In a nutshell this model has considered organization, technology, leadership and learning as the four pillars of KM.